We have put together this list of our most frequently asked questions, to assist with any queries you may have. Please don’t hesitate to contact us directly if your query is not covered below. You’ll find our contact email and telephone number at the bottom of the list.
What is the process?
We know that visiting a tailor for the first time can be a fairly daunting prospect for most people, however our aim is to quickly dispel any fears our prospective clients may have by making the process as convenient and enjoyable as possible.
We offer appointments in our studios in Savile Row, London or a Visiting Tailor Service. Our appointments are designed to be informal helping us maintain a relaxed and enjoyable service where the customer can make informed decisions at his own pace.
Appointments begin with us listening to a client’s needs before moving on to discuss cloth and design of suit. We will take a full set of body measurements and discuss any personal fitting preferences to ensure we capture our clients personal style. You will then be offered a selection of personal linings and real horn buttons to further personalise your suit.
After approximately 5 weeks we will be in touch to arrange your first fitting, at this stage your suit will be made, but unfinished. Your tailor will try your garment on you to assess where tweaks and other important adjustments need to be made to ensure the final suit will fit perfectly.
Finally, normally around a week or so later we will be in touch to arrange your final fitting where your suit will be ready to take home with you. All the adjustments and tweaks that we have made throughout our fitting processes will be now be carefully applied to your individual pattern ensuring a quicker and more fluid process the next time you order from us.
How much do your suits cost?
Two-piece bespoke suits start from £895 fully-fitted
Suits vary in cost depending on the cloth selected and on the specifications requested at the time of ordering.Typical suit prices range between £895 – £1,595 and are a sound investment when you consider that many designer brands charge as much as £3,500 for an unremarkable off the peg suit that will last for a fraction of the time when compared to a bespoke suit.
It takes an average of just over 3 metres of plain cloth to make a suit and this amount can increase significantly when selecting cloths containing bold stripes or checks as they require more cloth when pattern matching. Other factors, such as a client’s size and shape can often require up to 50% more fabric when making a suit; understandably any increase in size also increases the use of all internal fabrics, paddings and interlinings. All these factors influence price to some degree and it is, therefore sometimes hard to be exact on price until we see the client for the first time.
What are your standard terms of payment?
We require a 50% deposit at the time of ordering to cover the costs of fabric and shipping. After the final fitting is completed the remaining balance is requested so you can take your suit away with you.
We accept Visa, Visa Debit, Mastercard, Bank Transfer.
NB: Personal cheques will only be accepted for the initial deposit
Do you offer Tax Free shopping?
Yes, we offer Tax Free shopping for overseas clients who can claim 20% VAT back if they meet the below conditions:
Who is eligible for Tax Free Shopping?
- If you have permanent residence in a non-EU country
- If you are a European Community resident intending to leave the United Kingdom for a destination outside the EU by the end of the third month after the month when you bought the goods. You must stay outside the EU for at least 12 months.
Where are your suits made?
Proud of our heritage our clothing still observes the finer traditions of Savile Row artistry, however they are made in Milan only. This fundamental difference separates us from other labels, it is also the reason why we have a perfect understanding of all the elements involved in making luxury hand tailored clothing to cater for an increasingly international clientele.
Do I need to make an appointment?
Yes, ordering with us is by appointment only and this can be at a time and place convenient to you. We recommend choosing a relaxed and comfortable environment when selecting our visiting tailor. Marc Oliver prides itself on understanding each of our client’s needs and on delivering a personal and individual service.
How many cloths do you have for me to choose from?
Marc Oliver’s close relationships with the world’s leading woollen mills enable us to offer our clients a vast selection of over 5000 luxurious English and Italian cloths that have exceptional properties. Our tailor’s experience and knowledgeable advice will simplify this stage by suggesting a range of suitable cloths in different weights, so you can focus on their individual benefits, pattern and colour without feeling overwhelmed.
How many times will I need to visit you to have my suit made?
We are very experienced tailors; therefore, we try not to extend the appointment process for longer than is practically needed to add importance to your suit.
Typical service is managed within two appointments; however, on more complicated and challenging projects a third fitting is usually required.
Do you keep my information for future orders?
Yes, we do, all the adjustments and tweaks that we have made throughout the fitting process will be carefully applied to your individual pattern ensuring a quicker and more fluid process the next time you order from us.
Do you do offer an alterations service?
We will alter garments that are not made by Marc Oliver although this service is only available to existing clients or to clients when using our home visiting service only,
What are your opening hours?
We are available by appointment in Savile Row
Monday – Friday between the hours of 9 am – 5pm
Appointments are available outside these hours through our Visiting Tailoring Service and times are arranged with clients with convenience in mind.
Areas covered: London, Surrey, Hampshire and Berkshire
For further help or assistance, on any aspect of our business, please call us on Tel: +44 (0)207 129 7599